Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Contact Information: Name, email address, phone number, company name
• Project Information: Project requirements, specifications, and related communications
• Payment Information: Billing address and payment details (processed securely through third-party providers)
• Communication Records: Emails, messages, and meeting notes related to our services

1.2 Information We Collect Automatically

• Website Usage: Pages visited, time spent, browser type, device information
• IP Address: For security and analytics purposes
• Cookies: To improve website functionality and user experience

2. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our development services
• Communicating about projects and services
• Processing payments and managing accounts
• Sending important updates and notifications
• Analyzing website usage to improve user experience
• Complying with legal obligations

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Information

Hectagon does not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Limited Sharing

We may share information only in these circumstances:

• Service Providers: Trusted third-party services (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of business assets
• With Your Consent: When you explicitly authorize sharing

4. Data Security

We implement comprehensive security measures to protect your information:

• SSL encryption for data transmission
• Secure servers with regular security updates
• Access controls and authentication systems
• Regular security audits and monitoring
• Employee training on data protection

5. Cookies and Tracking

5.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences

5.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Project-related data is typically retained for 7 years after project completion for support and legal purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

8. Third-Party Services

Our website and services may integrate with third-party services:

• Google Analytics: For website analytics
• Payment Processors: For secure payment processing
• Cloud Services: For hosting and data storage
• Communication Tools: For project collaboration

These services have their own privacy policies, which we encourage you to review.

9. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or website notice.

12. Contact Us

For privacy-related questions or requests, contact us:

• Email: privacy@hectagon.com
• Phone: +92 325 1541216
• Address: Virtual Presence, For Now.